Help & FAQs
Browse our collection of help topics and FAQ’s
FAQs
À la carte dining option | On the ships that have a Lindstrøm restaurant, suite guests are offered the chance to have all their meals here. Reservations must be made on board and are offered upon availability.
Room service | Room service is available only aboard MS Roald Amundsen and MS Fridtjof Nansen in these selected suites: MF-700, MD-701, MC-749, MC-756, MA-800, MA-801, MC-849, MC-856, MC-919, MC-932. Free of charge, room service is available only from the Lindstrøm menu during the restaurant’s opening hours.
Suite check-in | Are first to check in as per our timeslot system. An exclusive welcome area in Lindstrøm is available for suite guests, where they may meet and greet some of the ship officers.
Welcome greeting | On embarkation day, the suite guests will find a carabiner watch, a bottle of champagne, and a welcome greeting from the captain in their suite after check-in.
Turn-down service | Suite guests will receive a daily turn-down service, including fresh towels and chocolate or similar on the pillow.
Laundry service | This service is free of change for all suite guests. One laundry bag limit per day per suite.
Minibar | Daily replenishment of the minibar is included for suites (The first round is included, any additional refills will charged ).
For those on Santa Cruz II, only guests who book a suite will receive:
Welcome greeting | On embarkation day, all guests will receive a complimentary Galapagos wildlife book and a reusable water bottle. Suite guests will receive an additional welcome gift in their cabin.
Turn-down service | Guests will receive a daily turn-down service, including fresh towels and chocolate or similar on the pillow.
Wi-fi | Guests will receive limited complimentary Wi-fi access. Additional Wi-Fi is available for purchase, but due to the Galapagos’ remote location, please be aware that the internet connection is intermittent and low-bandwidth.
Wetsuit rental | Wetsuit rental is complimentary for guests on request.
We accept Visa, Mastercard, AMEX, Maestro, UnionPay, JCB, and Trustly. Please check with your bank about any foreign transaction fees. Note: This does not apply if you booked through a travel agent. Contact them for details.
The Ship Manifest Information Form is required for immigration and customs and must be completed by all guests before departure. Please submit it no later than 8 weeks before your voyage.
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