Help & FAQs

From packing to activities, we’ve collected the most frequently asked questions for each destination to help you make the most of your expedition.

We accept Visa, Mastercard, Maestro, UnionPay, JCB, Trustly, and AMEX*. Please check with your bank regarding any foreign transaction fees.

Note: This information applies only to direct bookings. If you booked through a travel agent, please contact them for payment details.

*AMEX is temporarily unavailable for new 2027 & 2028 bookings.

À la carte dining option | On the ships that have a Lindstrøm restaurant, suite guests are offered the chance to have all their meals here. Reservations must be made on board and are offered upon availability.

Room service | Room service is available only aboard MS Roald Amundsen and MS Fridtjof Nansen in these selected suites: MF-700, MD-701, MC-749, MC-756, MA-800, MA-801, MC-849, MC-856, MC-919, MC-932. Free of charge, room service is available only from the Lindstrøm menu during the restaurant’s opening hours.

Suite check-in | Are first to check in as per our timeslot system. An exclusive welcome area in Lindstrøm is available for suite guests, where they may meet and greet some of the ship officers.

Welcome greeting | On embarkation day, all guests receive a Galápagos Big 15 wildlife book and a reusable water bottle.

Turn-down service | Suite guests will receive a daily turn-down service, including fresh towels and chocolate or similar on the pillow.

Laundry service | This service is free of change for all suite guests. One laundry bag limit per day per suite.

Minibar | Daily replenishment of the minibar is included for suites (The first round is included, any additional refills will charged ).

Beverages | House wine, beer, soft drinks, and still and sparkling water are available and complimentary at lunch and dinner. For cabin guests, premium drinks and signature cocktails are not included; for suite guests, signature cocktails, premium beers and wines by the glass are included (premium wines including sparkling by the bottle at extra cost). Coffee, tea, and potable water that has been purified on board are included throughout the day.

For those on Santa Cruz II, only guests who book a suite will receive:

Welcome greeting | On embarkation day, all guests will receive a complimentary Galapagos wildlife book and a reusable water bottle. Suite guests will receive an additional welcome gift in their cabin.

Turn-down service | Guests will receive a daily turn-down service, including fresh towels and chocolate or similar on the pillow.

Wi-fi | Guests will receive limited complimentary Wi-fi access. Additional Wi-Fi is available for purchase, but due to the Galapagos’ remote location, please be aware that the internet connection is intermittent and low-bandwidth.

Wetsuit rental | Wetsuit rental is complimentary for all guests on request.

The Ship Manifest Information Form (SMIF) is necessary for immigration offices, flight tickets, and customs - and needs to be completed across all our Expedition Cruises and Ships. The form needs to be completed by all guests who are joining us onboard.

How to complete the form?

To start filling in your Ship Manifest Information Form.