Help & FAQs
Browse our collection of help topics and FAQ’s
FAQs
From packing to activities, we’ve collected the most frequently asked questions for each destination to help you make the most of your expedition.
We accept Visa, Mastercard, Maestro, UnionPay, JCB, Trustly, and AMEX*. Please check with your bank regarding any foreign transaction fees.
Note: This information applies only to direct bookings. If you booked through a travel agent, please contact them for payment details.
The Ship Manifest Information Form (SMIF) is necessary for immigration offices, flight tickets, and customs - and needs to be completed across all our Expedition Cruises and Ships. The form needs to be completed by all guests who are joining us onboard.
How to complete the form?
You can complete the form online, by clicking the link below.
You will need your Booking ID, Passport Details Etc.
Once you have completed the form, please return it to us as soon as possible and no later than 8 weeks prior to your voyage departure.
To start filling in your Ship Manifest Information Form.
You can find the latest booking terms and conditions here.
For all other terms and conditions including My Account, HX Explorers loyalty programme, Passenger Rights, Cookie, and Privacy Policy, please click here.
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